Frequently Asked Questions About PRL Panic Door Devices:

Have a question about PRL’s glass door panic systems, full framed or aluminum fire exit doors? Below is a list of frequently asked questions to help you out. If your question isn’t below, please contact one of our knowledgeable representatives at 1-877-775-2586. We’re happy to help!


What Is a Panic Device?

A panic device is a push bar that mounts on the inside of exterior doors. They’re required to meet emergency egress codes and so people can exit a building quickly in the event of evacuations.

What is a Panic System?

A panic system is a term to describe all components and hardware that make up an entire exterior fire exit. Materials typically include choice of door (all glass, full framed or aluminum), panic device, type of glass used for the door, door rails, patch fittings and optional exterior handles.

How Do Panic Doors Work?

Panic doors work as simple emergency push exits. When unlocked, the panic device acts as a simple interior push bar permitting unrestricted entries and exits from the building. When locked, exterior entry is prohibited and the panic device (interior push bar) enables the door to act as an emergency exit, still allowing unhindered exits from the interior at all times.

What Kind of Locks Can I Use On Panic Doors?

Panic doors can use two different kinds of locks; exterior keyed cylinder lock housings or electric strikes.

How Do Keyed Cylinder Locks & Electric Strikes Work On Panic Doors?

Keyed cylinder locks work by locking the panic door handle for security at night, while allowing simultaneous, 24/7 unhindered exits from the interior.

Electric strikes work by providing controlled exterior entry with the use of a card key reader, remote keyless entry, or other similar access system.

Why Do I Need a Panic System?

Panic systems are needed to be in compliance with city and state building codes. Many building codes require panic systems on all fire and emergency exits.

Why Are Panic Devices Required?

Panic devices are required so occupants in a building can exit freely in the event of an emergency. Examples include fires, natural disasters, etc. These push pads are required on the inside of exterior doors, so they open easily without any hinderances.

When Are Panic Devices Required?

Panic devices are required when emergency exit doors must meet building codes and emergency exit regulations.

Who Do I Contact to Determine What Building Codes & Emergency Exit Regulations Are Required?

You can contact your city and state for local building codes and emergency exit regulations specific to your location.

Where Are Panic Devices Located? The Inside or Outside of A Door?

Panic devices are located on the inside of the door. These emergency push bars are mounted on the inside of the door so people rushing out of a building can exit easily without any interference.

Why Aren’t Panic Systems Required On Interior Doors?

Panic systems aren’t required on interior doors because they don’t open to the exterior of a building. Panic systems are required on exterior doors to accommodate emergency exit situations so people can get out of a building safely.

Why Are Panic Devices Called Panic Devices?

Panic devices got their name because they’re designed to be used by someone “crashing in panic” into them. Also known as push pads, exit devices, or crash bars, their wide horizontal push bar allows a person to press up against them and easily open doors in emergency situations.

Are Your Panic Devices A.D.A. Complaint?

PRL’s PL-100 panic device is A.D.A. compliant. Its top latching design accommodates wheelchair access, thereby making it A.D.A. compliant.


How Do I Care for Oil Rubbed Bronze Finish?

Oil rubbed bronze finish requires careful care and maintenance. Therefore, we recommend a professional brass maintenance company maintains and restores your oil rubbed bronze finish.

Can I Darken Oil Rubbed Bronze Finish? If So, How?

Yes. The natural aging process of oil rubbed bronze finish can be simulated so it can darken faster. Hand applications of lemon oil will create the beautiful, dark, rich color oil rubbed bronze is known for.

To do so, apply frequent applications of lemon oil to a clean, soft, cloth. Reapplication will be necessary when the metal surface appears dull and dry.

Can I Use A Protective Lacquer on Oil Rubbed Bronze Finish?

Protective lacquers will delay aging oil rubbed bronze finish, however, we do not recommend using them. In high use areas, lacquer wears off and exposes the finish making it vulnerable to scratching, thus requiring reapplication.

Why Are There Dark Spots on My Panic System’s Satin or Polished Brass Finish?

Darkening and dark spots on satin and polished brass finishes is part of its oxidation process. This is normal. If left untreated, brass will eventually turn completely dark with uneven spots. To prevent satin and polished brass finishes from oxidizing, you’ll need to clean and polish them.

How Do I Care for Satin Brass Finish?

To care for satin brass finish we recommend using a Scotch-Brite® pad to remove the oxidation from the surface. To do so, use medium pressure in long easy strokes in the same direction of the finish (with the grain). Do not use brass polish to clean satin brass finishes. Brass polish will build up in the finish’s grain.

How Do I Care for Polished Brass Finish?

To care for polished brass finish, we recommend using a brass polish such as Brasso metal polish or any other high quality brass polish on the market.

Using medium pressure, apply the brass polish with a clean, soft, cloth in the same direction of the finish (with the grain). Do not use a circular motion. This will leave a circular pattern in the finish. Allow the polish to dry and buff with a clean, soft, cloth. Repeat if necessary. To help maintain the finish after polishing, a coat of Harley Pure Carnauba wax can be applied.

How Do I Care For Satin & Polished Stainless Steel Finishes?

To care for satin and polished stainless steel finishes, we recommend using a clean, soft, cloth and a foam type spray glass cleaner. To do so, apply the glass cleaner to the cloth and rub the stainless steel finish in the same direction as the finish (with the grain).

Do not use a circular motion when cleaning satin and, especially, polished stainless steel. This will leave fine polish lines on the surface. Also, do not use steel wool to clean satin or polished stainless steel finishes. Doing so will leave small pieces of steel wool in the grain and they’ll rust over time, making the finish appear like it’s rusting.


Where Do I Order My Panic System?

You can order your panic system two ways. You can register and shop online 24/7, or you can order by phone during regular business hours toll free at 1-877-775-2586.

How Do I Order a Panic System Online?

You can order your panic system online by using our online ordering portal. Accessible any time of day, this program makes quoting and purchasing quick and convenient. Click here to shop now.

How Do I Order a Panic System By Phone?

To order a panic system by phone, simply call 1-877-775-2586. One of PRL’s helpful representatives will direct your call to the appropriate department.

What Are Your Lead-Times?

PRL’s standard lead-times are 5 working days, or as specified on your quote. Lead-times do not include shipping or transit. Lead-times are calculated once job confirmations are signed off and approved.

How Can I Get My Panic System Sooner?

You can get your panic system sooner by utilizing PRL’s Urgency Program. This will expedite delivery and you can receive your order in as little as 3 working days, or the next day. Next day delivery is subject to substantial expedited charges.

What Is PRL’s Urgency Program?

PRL’s Urgency Program is a convenient way to receive your order faster than our standard 5 day lead-time. Available on most of PRL’s quotes and order confirmations, our Urgency Program estimates expedited shipping charges for different ship dates within our manufacturing capabilities.

Shipping dates are calculated when job confirmations are signed off and approved. Local and out of area expedited special delivery services are available at an additional cost.


Where Do I Direct Technical Assistance Questions?

Technical assistance questions can be directed to one of our knowledgeable representatives. To contact one, simply call 1-877-775-2586 to be transferred to the appropriate department. We’ll help you however we can.

There’s a Problem with My Order. Who Do I Contact?

We’re sorry there’s a problem with your order. You can contact one of PRL’s helpful representatives at 1-877-775-2586 and we’ll make sure to resolve it. Customer satisfaction and excellent customer service are PRL’s top priority.

For any other questions, please call us!
(877) 775-2586